PrestaShop + Aircall Integration

Optimize your ecommerce customer service with the cloud-based telephony system, Aircall

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Thanks to the integration of PrestaShop with Aircall, you can display the most relevant data of your online store's customers or potential customers during calls; this way you can offer them a more personalized service. You choose what information you want to display: name, address, current shopping cart details, past order history, customer quality, etc.

Your ecommerce customers will enjoy a faster and more personalized service, with options such as call routing and callback requests.

Improve the productivity of your sales and support team by synchronizing your PrestaShop database with Aircall, the perfect cloud telephony solution for your company!

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We are Partners

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We are PrestaShop Module Creator Partner and Aircall Silver Partner

 
Improve sales and support team productivity by enhancing service personalization thanks
to features such as call routing and data synchronization
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Benefits of synchronizing PrestaShop with Aircall

 
ACCESS TO CUSTOMER DATA

The call notification, in addition to alerting you of an incoming call, provides you with the most relevant contact data so that you have prior information before answering.

Once the conversation starts, you can access important customer or prospect data to facilitate more personalized interactions. This includes information such as name, address and current shopping cart details.

 
AUTOMATIC USER CREATION IN PRESTASHOP

When creating a new contact in Aircall or making modifications to existing contacts, the changes will be automatically reflected in the PrestaShop platform.

This simplifies the process of managing users and customers, ensuring that contacts are always synchronized.

 

 
CALL CONTROL AND ANALYSIS

You will be able to record, transcribe and monitor calls with your online store customers in real time.

This function allows you to analyze the performance of your teams and the quality of the service you are providing. In this way, you will identify areas for improvement.

 
LOCAL PHONE NUMBER

It doesn't matter in which country your ecommerce customers are located. With Aircall, you will talk to them using a local phone number that inspires them more confidence.

This improves the perception of customer service and facilitates international communication.

 
HUBSPOT CRM INTEGRATION

Both Aircall and PrestaShop integrate with HubSpot, so you can benefit from all the CRM features with the security of having all your contacts in one place.

 

 

Our goal is to help our clients, which is why we have been developing different integrations to meet the main needs of a company. Would you like to learn about them??

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